Publisher's Synopsis
Owning or operating an automotive repair shop isn't just about fixing cars - it's about building a thriving business. The revised 3rd Edition of Service Management Made Simple is your practical guide to achieving success, packed with updated strategies and proven best practices to help you navigate every aspect of your shop.
This edition goes beyond the basics, diving deep into critical areas for growth and improvement:
- Onboard new employees like a pro: Implement seamless onboarding processes that set your team up for success from day one.
- Master the art of the sale: Discover word tracks and techniques that build trust, overcome objections, and close deals confidently.
- Run effective shop meetings: Learn how to conduct productive meetings that inspire your team, address challenges, and drive results.
- Optimize your customer scheduling: Implement efficient systems to minimize wait times, maximize technician productivity, and keep customers happy.
- Establish bulletproof quality control: Implement robust processes that ensure every repair meets the highest standards and builds customer loyalty.
Author Greg Marchand, with his 30 years of automotive experience, understands that no two shops are alike. He provides simple, actionable steps that you can adapt to your unique business, regardless of size or location.
Service Management Made Simple, 3rd Edition will help you:
- Attract and retain top talent
- Boost customer satisfaction and loyalty
- Streamline operations for peak efficiency
- Increase profitability and watch your business thrive
This isn't just a book, it's a roadmap to success. Stop struggling and start building the thriving automotive repair shop you've always dreamed of.
