Hardback (23 May 2019)
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First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).
| ISBN: | 9780367230180 |
| Publisher: | Taylor & Francis |
| Imprint: | CRC Press |
| Pub date: | 23 May 2019 |
| DEWEY: | 658.812 |
| DEWEY edition: | 23 |
| Language: | English |
| Number of pages: | 388 |
| Weight: | 900g |
| Height: | 234mm |
| Width: | 156mm |
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