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A Practical Guide to Call Center Technology

A Practical Guide to Call Center Technology Select the Right Systems for Total Customer Satisfaction

1st edition

Hardback (30 Jun 2017)

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Paperback (02 Jan 2002) RRP $64.24 $62.10

Publisher's Synopsis

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording.

Book information

ISBN: 9781138412545
Publisher: CRC Press
Imprint: CRC Press
Pub date:
Edition: 1st edition
DEWEY: 658.84
DEWEY edition: 22
Language: English
Number of pages: 504
Weight: 453g
Height: 229mm
Width: 152mm