Paperback (02 Jan 2002)
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Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
| ISBN: | 9781578200948 |
| Publisher: | CRC Press |
| Imprint: | CRC Press |
| Pub date: | 02 Jan 2002 |
| DEWEY: | 658.84 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 497 |
| Weight: | 692g |
| Height: | 228mm |
| Width: | 152mm |
| Spine width: | 28mm |
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