Publisher's Synopsis
From now on, you no longer have to be afraid of conflicts, you don't have to endure internal injuries, and you no longer feel tired when facing weird people who are difficult to communicate with! Let you confidently deal with these difficulties now, instead of thinking of the perfect response later. "I explained the reasons very clearly, why do customers still complain so hard?" ""A friend of a friend comes to ask for free consultation, but it seems that I can only endure it?" Sometimes when you encounter these unpleasant situations that make your blood pressure soar, you don't want to make the matter a big deal and worry about being unable to cope with the conflict, but you also don't want to tolerate it in silence anymore., being a bad guy who is being taken advantage of. Communication is not a weapon that can only be used to compete quickly and accurately. We can also use it to protect ourselves and important people and things, and minimize the consumption of emotional energy every time. This book collects 28 daily situations to show which words are landmines to put out the fire in the face of conflicts in different situations, and which words are the key to easing conflicts. Allowing us to have calm and comfortable conversations with bosses, co-workers, clients, friends, family, and even strangers in ways that are not passive but also not hurtful. If you unconsciously avoid uncomfortable conversations, or are often in a state of nervousness, trying to say the most correct thing, and worrying about saying the wrong thing, then in this book you will learn: In meetings and interviews Be more confident when socializing; Don't let complaining people occupy your time and affect your mood; Converse with people who are impatient or in emotional storms; How to express your opinions when encountering unfair things; Even if the situation No matter how out of control you can still stabilize your emotions; avoid being kidnapped by toxic interpersonal relationships
