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Zappos Case Study

Zappos Case Study

Book (15 Jul 2016)

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Publisher's Synopsis

Tony Hsieh and Robert Richman explain how Zappos became a top performing company in the online shoe sales industry. They describe how Zappos created a different level of customer service by establishing a workplace their employees enjoy.

Book information

ISBN: 9781473980808
Publisher: Film Ideas
Imprint: Film Ideas
Pub date:
DEWEY: 658.812
DEWEY edition: 23