Publisher's Synopsis
THINGS HAPPEN AND THINGS HAPPEN AT WORK. SOME GOOD, SOME NOT SO.
And when something happens at work, the occurrence is set against a familiar backdrop: the real organization, a web of employment rules, a need for information, can be characterized as a conflict of sorts necessitating a measure of negotiation and, of course, requiring a series of informed decisions.
When Things Happen at Work: People, Circumstances, and What to Do Now is a compendium-a collection of concise but detailed information about the interrelated conditions in which work and workplaces exist and events occur; conflict, the inevitable result of people associating with one another; negotiation to reconcile that conflict, our primary inter-personal decision making process and finally best practices to manage workplace incidents that invariably arise.
LET'S FIGURE OUT HOW TO MAKE WISE CHOICES.
Context, people, and circumstances are all pieces of a puzzle of sorts, and only when you have assembled all the pieces and organized them in the right order do you see the complete picture. It's not until that happens that you can make a reasoned, informed decision.
A practical balance between theory and practice, When Things Happen at Work is a comprehensive guide on key employment matters. A mix of personal experience, pragmatism, and theory make this an essential resource for managers, human resource practitioners, and those investigating matters at work.