Publisher's Synopsis
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written.What to Say to a Porcupinetakes twenty humorous stories based on Aesop's fables and uses them to illustrate fundamental principles of good customer service.
This charming, delightful guide follows each story with a short discussion rich with real-world-examples, and iluminating topics from building customer relationships, to how to motivate a service team. Fun, quick, and constructive, this is a guide anyone involved in customer service will want to add to their library.
