Publisher's Synopsis
This handbook explains the purpose, principles and benefits of self-assessment using the UK/European Model for Business Excellence. It is designed to provide a short and readable introduction to self-assessment.;Self-assessment is a process of reviewing in a systematic way: what has been achieved; the opportunities that exist for further improvement; the links between what is being performed; and the results that must be achieved. It is a positive and constructive way of focusing and prioritizing efforts in continuous improvement and a way of measuring progress.;Self-assessment using the UK/European model enables professionals to examine their business practices using an internationally recognized framework. It is designed to help identify means by which it is possible to contribute further to achieving excellence through continuous improvement, and is not: just another quality tool designed to help with specific problems; a short-term "flavour of the month" (it is intended to help develop and focus improvement efforts for many years to come); another auditing system; about checking whether a set of rules or procedures are complied to. Overall, self-assessment is a way of linking activities to results and vice versa.;As with all TQM International Ltd's publications, larger quantities can be customized to include the user's own cover design, mission statement, vision, values, and more.
