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Value Leadership

Value Leadership Winning Competitive Advantage in the Information Age

Book (30 Nov 1998)

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Publisher's Synopsis

Describes an integrated system for achieving delivery of high value to all stakeholders in the information age, centering on utilizing the voice of the customer and linking business decisions with customer needs through a leadership tool called a control panel. Shows how a control panel can integrate data with human factors that motivate customers,

Book information

ISBN: 9780873893787
Publisher: ASQ Quality Press
Imprint: ASQ Quality Press
Pub date:
DEWEY: 658.4038
DEWEY edition: 21
Number of pages: 274
Weight: 657g
Height: 241mm
Width: 158mm
Spine width: 25mm