Publisher's Synopsis
This is a start-to-finish guide to User Centered Design. It is to make technology products easy to obtain, learn, and use; and new methods, tools, technologies, and real-world case studies; and a CD-ROM with tools and resources for introducing, deploying, and optimizing User centered design. "User Centered Design" can make any technology product or service far more successful by optimizing your customers' total experience from purchase and unpacking through support, upgrades, and beyond. Now, for the first time, there's a practical guide to introducing, deploying, and optimizing UCD. The field's leading experts present specific methods and techniques for building products that are simpler, more elegant, more powerful, and more profitable. It includes information on a complete lifecycle approach to UCD that delivers breakthrough efficiency, evaluating your current products and aligning your entire organization to support UCD, improving everything your customers see, hear, and touch, applying UCD to software, hardware, web sites, and services for both external and in-house use, optimizing UCD today and anticipating trends that will impact tomorrow's products.;It's this simple, "User-Centered Design: An Integrated Approach" will help you build products that customers will love and buy! About the CD-ROM. The accompanying CD-ROM contains several UCD practitioner tools, sample presentations, .AVI movies introducing key UCD concepts, a detailed template for tracking UCD metrics, and tools for carrying out UCD activities.
