Publisher's Synopsis
If you want to raise the bar on creating memorable customer experiences, then this book is your roadmap." --Valerie Willis, VP, Tom Peters Company
Do you have a passion for making sure you look after your customers?
Do you want to be able to go that extra step to satisfy their needs?
Do you want to make sure that your company seizes each moment of opportunity to become better?
Customer service is, or should be, at the heart of every business. Let's face it, without customers you have nothing. Organizations which devote themselves to building lasting relationships with their customers must make certain that their teams build on individual strengths and have a genuine care for every customer they deal with.
In Unleashing the Chief Moment Officers: Reliably Giving the Gift of Exceptional Experiences, you will discover a lot of evidence for igniting a passion for customer care through chapters on:
- Understanding that moments can make a difference
- Getting the right talent in place
- Appreciating the gifts customers give you (even if it doesn't look like one)
- Chief Moment Officer truths
- Unleashing the inner Chief Moment Officer in you
- And more...
It is understood that a moment can seem like a very short period during a hectic day, but by learning how to make the most of them your business can thrive, your customers will be happier and your staff will be more engaged.
Get a copy of Unleashing the Chief Moment Officers and see how it could improve your customer service.
