Publisher's Synopsis
Neuro-linguistic programming is something that everybody already does, but may not know they are doing it. Through understanding how it works for ourselves and for others, this book argues that the reader can remove the element of chance and can create their own outcomes in any situation. The book provides a collection of tools, techniques and strategies which aim to facilitate excellence throughout the workplace. By studying the way in which we access and disseminate information through language use and perceptions and values, the book aims to help the reader to increase their repertoire and find different ways of filtering information, develop a greater rapport and formulate key questions for clarification and transfer skills and resources.
