Understanding Business Process Management - Institute of Management Open Learning Programme

Teresa Riley, British Institute of Management Foundation

Paperback (04 Sep 1997)

Not available for sale

Out of stock

Publisher's Synopsis

Objectives - by the end of this workbook you should be able to:
· Understand the importance of business processes and their relationship with quality assurance
· Establish systems to monitor quality
· Apply techniques to improve business processes.
*Managing processes effectively for efficient resource management
*Business processes and fishbone diagrams
*Monitoring improvement in product or service quality

Book information

ISBN:	9780750636599
Publisher:	The Institute of Management Foundation [in association with] Pergamon Open Learning
Imprint:	The Institute of Management Foundation [in association with] Pergamon Open Learning
Pub date:	04 Sep 1997
DEWEY:	658.51
DEWEY edition:	21
Language:	English
Number of pages:	136
Weight:	430g
Height:	297mm
Width:	210mm