Publisher's Synopsis
Book & CD-ROM. "Total Quality in Provider Practices" is a ground-breaking work that applies the principles of Total Quality Management to healthcare practices in a manner that is engaging, easy, practical, and sometimes entertaining. The work consists of four major sections: Part 1 teaches the ideas, history, and statistics of Total Quality Management and Six Sigma. Part 2 teaches how they apply to healthcare practices. Part 3 gives examples of the application of Total Quality Management principles to specific issues, such as patient scheduling, delays, informed consent, Pap smears, collections, and patient compliance. Part 4 consists of electronic workbooks that lead the user step by step through developing one's own plan for total quality interventions. The program includes video clips for interviews and role plays, animations, narrations, and interactive questions. Tests are available for many individual modules of the work, and enable printing of a certificate with a grade of 80%. 1200 pages on the CD. 250 pages in the book. The book accompanying the CD provides a summary of the major points of the CD in a handy format. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. You will need Internet access to e-mail us your unique key and receive a password key. License is for one user on one computer.
