Publisher's Synopsis
Sharing the lessons they learned in their own hospital, Gaucher and Coffey offer practical advice for building an organization that successfully employs TQM. Their model includes utilizing the philosophy of continuous improvement in all business and clinical functions, employing teams for problem solving, and continually striving to meet and exceed customer needs. The authors provide comprehensive guidance for realizing broad–scale organizational change, and describe how to improve speed, efficiency, and cost–effectiveness in a hospital environment.
