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Total Quality Management for Custodial Operations

Total Quality Management for Custodial Operations A Guide to Understanding and Applying the Key Elements of Total Quality Management

1st edition

Paperback (01 Nov 1994)

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Publisher's Synopsis

This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.

About the Publisher

Routledge

Routledge is the world's leading academic publisher in the Humanities and Social Sciences. We publish thousands of books and journals each year, serving scholars, instructors, and professional communities worldwide. Our current publishing programme encompasses groundbreaking textbooks and premier, peer-reviewed research in the Social Sciences, Humanities, and Built Environment. We have partnered with many of the most influential societies and academic bodies to publish their journals and book series. Readers can access tens of thousands of print and e-books from our extensive catalogue of titles. Routledge is a member of Taylor & Francis Group, an informa business.

Book information

ISBN: 9781884015519
Publisher: Taylor & Francis
Imprint: Routledge
Pub date:
Edition: 1st edition
DEWEY: 658.2
DEWEY edition: 22
Language: English
Number of pages: 128
Weight: 386g
Height: 279mm
Width: 216mm
Spine width: 10mm