Book (19 Dec 1991)
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A systematic approach for applying quality technology to improve service in any type of organization, providing tools for managers to implement and customize a quality process specific to their companies' needs. Includes case-studies of company-wide quality improvement at organizations such as Xerox, Ford Motor Company, and Banc One Corporation. An
| ISBN: | 9780201563054 |
| Publisher: | Addison-Wesley |
| Imprint: | Addison-Wesley |
| Pub date: | 19 Dec 1991 |
| DEWEY: | 658.562 |
| DEWEY edition: | 20 |
| Number of pages: | 266 |
| Weight: | 681g |
| Height: | 248mm |
| Width: | 197mm |
| Spine width: | 25mm |
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