Publisher's Synopsis
Working in customer service isn't for the faint of heart, especially if you're someone who feels everything deeply. Thriving in Customer Service: Calm Mind, Strong Service Every Time is your practical, heartfelt guide to staying emotionally strong in a high-stress, people-focused career.
Whether you're answering phones, handling complaints, or managing long lines of customers with short tempers, this book gives you the tools to stay grounded, resilient, and confident. Written by a seasoned CSR with over 23 years on the front lines of retail and contact centers, this book speaks directly to the highly sensitive service professional who wants to serve others with great patience without losing themselves in the process.
You'll learn how to manage emotional triggers, protect your mental wellbeing, and shift your mindset so you can thrive even in the toughest interactions. With relatable stories, simple strategies, and a compassionate voice, this is not a textbook, it's a guide from someone who's lived it.
If you've ever felt overwhelmed, underappreciated, or on the edge of burnout, this book is your reminder that you're not alone and that you can be emotionally strong and exceptionally kind at the same time.
