Paperback (16 Jan 2006)
Includes delivery to the United States
10+ copies available online - Usually dispatched within 7 days
Definitive guide to customer loyalty, its diagnosis, management, and improvement available to the telecommunications professional. Industry veteran, Rob Mattison, shares his expertise. The book explains tools and techniques for a coherent telecom business strategy. It is a very readable text that communicates the core ideas effectively. Highly recommended for telecom execs.
| ISBN: | 9781411652033 |
| Publisher: | Lulu Press |
| Imprint: | Lulu.com |
| Pub date: | 16 Jan 2006 |
| Language: | English |
| Number of pages: | 392 |
| Weight: | 636g |
| Height: | 228mm |
| Width: | 151mm |
| Spine width: | 26mm |
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