Book (31 Aug 1993)
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This research-based study conducted by the co-authors aims to define "effectiveness" in the context of public library service, so that good customer service in libraries can become a measurable attribute.
| ISBN: | 9780838906194 |
| Publisher: | American Library Association |
| Imprint: | American Library Association |
| Pub date: | 31 Aug 1993 |
| DEWEY: | 027.473 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 99 |
| Weight: | 272g |
| Height: | 230mm |
| Width: | 218mm |
| Spine width: | 6mm |
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