Publisher's Synopsis
The definitive guide to process improvement and operational excellence-now fully updated
This thoroughly revised guide offers a roadmap for businesses to improve everything from IT to customer service processes while managing organizational changes. You will discover how to design effective process improvement structures, organizations, and cultures and provide faster response times, better service, and increased agility.
The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance, Second Edition equips you with the necessary skills to deliver consistent, successful outcomes. The book provides best practices for implementation and serves as a comprehensive body of knowledge. Chapters new to this edition explore the functionality of new platforms and tools available to the business world.
Previous edition won a 2015 Axiom Book Award for best business theory book
Features templates, case studies, and real-world examples
Written by a pair of project management and process improvement experts
