Publisher's Synopsis
"The last thing a principal needs is more stress! This book helps build skills that will ensure that challenging conversations go the way they should-toward resolution and peace."
-Beth Madison, Principal
George Middle School, Portland, Oregon
Direct difficult discussions toward successful outcomes every time!
For every principal who has ever wished for a quick reference guide to keeping challenging conversations on course, the ideal tool is here! Inside are all the skills you need for navigating high-stakes interactions with staff, parents, students, and district leaders, and steering them toward win-win solutions. Case studies throughout the book identify the risk areas and provide the steps to mastering techniques for
- Active listening
- Assertive communication
- Providing effective feedback
- Staying calm
- Problem solving
- Mediation
Also included are scripts, sample dialogues, style inventories, checklists, and resources for practicing skills learned from the case studies. Like having a communications coach in your back pocket, this guide gives tips for building a collaborative culture focused on what matters most-working together to achieve student success.
