Delivery included to the United States

The Nordstrom Way

The Nordstrom Way The Inside Story of America's #1 Customer Service Company

2nd Edition

Hardback (16 Dec 1999)

Not available for sale

Out of stock

This service is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Publisher's Synopsis

When it comes to customer service, Nordstrom is the retail giant that set the new standard against which all other companies are compared. Spector provides a candid behind-the-scenes look at how Nordstrom does it, and how others can imitate its example.

Book information

ISBN: 9780471354864
Publisher: Wiley
Imprint: John Wiley & Sons, Inc.
Pub date:
Edition: 2nd Edition
DEWEY: 658.871
DEWEY edition: 21
Language: English
Number of pages: 244
Weight: 454g
Height: 229mm
Width: 152mm
Spine width: 23mm