Paperback (31 Dec 2012)
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Helps managers improve the service they provide to customers (or to the public) and reduce costs, improve performance and boost staff morale. In this title, the author introduces its key terms and techniques for reaching an understanding of the root causes of the particular problems facing your organisation.
| ISBN: | 9781908009746 |
| Publisher: | Triarchy Press Ltd |
| Imprint: | Triarchy Press |
| Pub date: | 31 Dec 2012 |
| DEWEY: | 658.406 |
| DEWEY edition: | 23 |
| Language: | English |
| Number of pages: | 81 |
| Weight: | 112g |
| Height: | 203mm |
| Width: | 133mm |
| Spine width: | 6mm |
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