Publisher's Synopsis
This work advises managers on how to deal with the whole range of tough, day-to-day supervisory problems that involve people. It provides guidelines for dealing with 125 typical people management problems, offering suggestions about likely causes and step-by-step solutions. The book also addresses performance problems, discipline, attitude problems, relationships, workers who challenge authority, problems with ones' own boss and ethical questions.;Sample dialogues which have been proven to be effective are also featured.
