Publisher's Synopsis
Excerpt from The Malcolm Baldridge National Quality Awards Program; An Oversight Review From Its Inception: Hearing Before the Subcommittee on Technology of the Committee on Science, U. S. House of Representatives, One Hundred Fourth Congress, First Session, October 18, 1995
Madame Chairwoman: Thank you for the opportunity to testify before your committee.
We are in a quality crisis. We are in this crisis because we have been outperformed, notably by the Japanese revolution in quality. That revolution enabled them to invade our markets, with great benefit to our consumers. However, we also endured great damage. Our companies lost large shares of market. We exported huge numbers of jobs. We suffered a severe adverse trade balance.
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