Publisher's Synopsis
The Major Solution to Superior Client Service is a training methodology that enhances total service effectiveness by using highly effective behavior and performance management training tools, and allows everyone to maximize their individual technical skill level while also mastering individual communication skills. This book is not just a typical "Client Service Training" instructional guide focusing on different styles and techniques for dealing with clients. It uses the basic processes of many different functioning systems that are common to our daily lives, and some specialized ones, as models to teach and illustrate success by focusing on their individual properties in very effective ways. It is also a philosophical self-improvement approach that will empower you to develop the skills to focus on the positive aspects of your everyday life and to properly control the negative ones to accomplish your goals and desires. This will enable you to improve your overall client service effectiveness and enhance your personal, professional, family, and community life positively, having a direct influence on your ability to produce quality results in and outside the workplace. The word Solution in the title The Major Solution is not just being defined as the resolution to a problem but also as the right mixture of ingredients that becomes our potion for successful professional and personal life experiences.
