The Learning Organization in the Public Services

The learning organization is an idea informing management strategy in all sectors. Much of the pioneering work for this has already taken place in a public service context. This challenging book brings together the experiences of a wide range of people engaged in developing and applying the relevant concepts. - - Part I introduces the theoretical background and examines some current issues, including transferability and community learning. Part II presents case histories drawn from a variety of organizations, among them central and local government departments, a national charity, a fire brigade and a police force. Each chapter is contributed by someone personally involved. They show what worked - and what didn?t - and what the main benefits and drawbacks proved to be. - - With its combination of analysis and practice, this unusual book will provide both information and inspiration for anyone concerned to improve efficiency, raise morale, enhance the quality of performance, design new ways of managing or simply create a more rewarding place to work in.