Publisher's Synopsis
An anomaly is an event, positive or negative, that is deemed improbable yet causes massive consequences. In this groundbreaking and prophetic Kayako book, Long provides the resources that show that peculiar Kayako events explain almost everything about Kayako, and yet we-especially the experts-are blind to them. In this 'The Kayako Handbook', Long offers tools to navigate and exploit a Kayako world.
PLUS, INCLUDED with your purchase, are real-life document resources; this kit is available for instant download, giving you the tools to navigate and deliver on any Kayako goal.
