Publisher's Synopsis
The growing recognition of the role played by training in the shaping of corporate development is resulting in the expansion of the trainer's role as an internal consultant and problem-solver. Increasingly, trainers are being asked to spend more time with managers discussing the performance of staff and the problems of behavioural change. This guide offers in-house trainers practical advice on these reponsibilities, making use of competency objectives, theoretical models, case studies and an action dossier which allows trainers to check their own performance. Among the issues covered are progress reports, the benefits of internal consultancy, the identification of problems and the implementation of changes.
