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The Customer Comes Second

The Customer Comes Second And Other Secrets of Exceptional Service

1st Edition

Book (01 Jan 1992)

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Publisher's Synopsis

Outlines a formula for success that advocates concentrating on employees first and customers second, thus creating a healthy working environment and boosting customer service.

Book information

ISBN: 9780688114664
Publisher: Morrow
Imprint: Morrow
Pub date:
Edition: 1st Edition
DEWEY: 338.4791
DEWEY edition: 20
Language: English
Number of pages: 240
Weight: 408g
Height: 222mm
Width: 146mm
Spine width: 31mm