2012
Hardback (22 Oct 2012)
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The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.
From award-winning research which changes the world to textbooks and study guides which educate and inspire, we publish across the humanities, social sciences and business for academics, students, professionals and librarians worldwide.With offices in London and New York, and sales teams across 50 countries, we have a global reach and as part of Macmillan Science and Education, are proud to uphold an unbroken tradition of over 170 years of academic publishing.
| ISBN: | 9780230284197 |
| Publisher: | Palgrave Macmillan UK |
| Imprint: | Palgrave Macmillan |
| Pub date: | 22 Oct 2012 |
| Edition: | 2012 |
| DEWEY: | 658.81202854678 |
| DEWEY edition: | 23 |
| Language: | English |
| Number of pages: | 154 |
| Weight: | 408g |
| Height: | 239mm |
| Width: | 164mm |
| Spine width: | 21mm |
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