Publisher's Synopsis
Keep your cool! You're no idiot, of course. You know you're not going to get along with everybody you meet, much less those people you deal with on a daily basis. But when dicey encounters escalate into tense confrontations, the instinctual "fight or flight" response is neither effective nor appropriate. The Complete Idiot's Guide to Coping with Difficult People offers effective techniques for keeping your cool in heated situations. In this audiobook, you get helpful information about the four types of difficult people - including how to recognize and respond to them, useful self-protection strategies such as active listening, setting limits, and using your sense of humor, tactics for minimizing toxic behavior in any situation, and practical tips about how to make positive changes in difficult people. When they're difficult, take it easy. Understand why avoidance and aggression only make matters worse. Maintain your sense of worth among self-centered co-workers. Don't lose yourself in a relationship with someone who's self-absorbed. Choose your battles wisely. Watch out for signs of toxicity in others. Defend yourself against abuse without being abusive. Remember that anyone can have a bad day. Nurture your own patience, tolerance, and compassion for those around you.
