Publisher's Synopsis
What separates excellent organizations from the truly ordinary? What allows some organizations to rapidly change and continually reinvent themselves while others have trouble making even modest changes? The fundamental ingredient in these successful organizations is the change agent. Change agents are individuals who have the knowledge, skills, and tools to help organizations create radical change. They challenge others to get "outside the box" and utilize innovative tools to harness that creativity to make improvements that matter to the bottom line. The Change Agents' Guide to Radical Improvement is a complete how-to guide book providing all the necessary information to incorporate change into any organization. Providing an array of tools, techniques, and theories to help a change agent successfully transform any organization, this easy-to-use book is the result of author Ken Miller's many years of experience as a change agent. The Change Agents' Guide to Radical Improvement is an essential guide containing everything you need to know to survive and thrive as a change agent.
