Publisher's Synopsis
Benchmarking - the systematic evaluation of the best of the competition - is the new buzzword in quality/product planning. This book is a synthesis of lessons learned from pioneering benchmarking companies.;Drawing on the experiences of such diverse companies as Boeing, Xerox, AT&T, DuPont, DEC, Motorola and IBM, this book provides anyone interested in the process with the steps they need to establish a benchmarking programme, and a basic model to use or adapt.;The author lays out each major stage of a structured benchmarking process: determining which products or processes to benchmarking; forming a benchmarking team; identifying a benchmarking partners; collecting and analyzing benchmarking information; and taking action.
