Publisher's Synopsis
The Art of Customer Service: Mastering Excellence in Every Interaction is a comprehensive guide to delivering outstanding customer experiences. Written by Malcom Thorpe, this book explores the fundamentals, challenges, and future of customer service, offering practical insights and real-world case studies. From essential customer service skills and training techniques to leveraging technology and building a customer-centric business culture, this book covers it all. Readers will learn how to measure success, overcome challenges, and anticipate future trends in the ever-evolving landscape of customer service. Whether you're a business owner, manager, or frontline representative, The Art of Customer Service equips you with the tools and strategies needed to build lasting customer relationships and drive business success.
