Publisher's Synopsis
"Every Fortune 500 firm is either doing it or thinking about it." –– Personnel Psychology "It" is 360° feedback –– a method of improving employee effectiveness using input from multiple sources –– is revolutionizing the way American corporations are achieving business goals. In this comprehensive handbook, human resource professionals and line managers learn the best ways to gain commitment to the 360° feedback process, choose appropriate implementation methods, administer the process, present feedback, and ensure effective follow–up. Case studies of organizations including The Summit Bank and Northwestern Mutual Life Insurance Company show 360° feedback in action, helping companies to promote cultural change and achieve their business strategies, improving individual and team performance, and enhancing human resource management systems.
