Publisher's Synopsis
Human service agencies are rarely able to demonstrate to government funding agencies or to the public just how their activitiies translate into tangible client results, or even whether their activities are being done in a cost-effective way. As the pressures toward accountability grow, managers need a concrete method of demonstrating their agency′s worth. In this book, Carter, who is one of America′s leading experts on agency accountability, provides managers with a system for monitoring agency results, and thereby provides the data that will justify their existence.
