Publisher's Synopsis
Assertive people are able to clearly make their point, speak their mind, and express their needs while maintaining others' self-esteem. How to Speak Up Without Putting Others Down, Participant's Workbook from the popular 60- Minute Active Training Series offers you a ready-made design for an effective, yet brief program that will teach you how to express yourself clearly, directly, and tactfully. Specifically, you will learn how to
- Express yourself in a straightforward way¾without offending others
- Stand your ground, tactfully even in the face of resistance
- Persist with people who fail to follow through on their communications and promises
