Publisher's Synopsis
Shows executives and managers how to use team strategies to develop customer–responsive companies––where customer relations are nurtured, problems are solved expeditiously, and customer needs and desires are integrated into corporate strategy."One of the finest resources I have found in over ten years of developing employee involvement systems. Recognizing the potential power of teamwork is what this book is about."––Cynthia Kiser, vice president human resources, MGM Grand Hotel, Inc.
