Paperback (30 Sep 1993)
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This edition brings the text in line with changes occurring in South Africa. The emphasis is on the role of assertiveness training, learning theories, simulation and role playing, conflict management and grievance procedures.
| ISBN: | 9780409111545 |
| Publisher: | Butterworth-Heinemann Ltd |
| Imprint: | Butterworth-Heinemann Ltd |
| Pub date: | 30 Sep 1993 |
| Language: | English |
| Number of pages: | 360 |
| Weight: | -1g |
| Height: | 247mm |
| Width: | 152mm |
| Spine width: | 19mm |
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