Publisher's Synopsis
The world we live in today is filled with large number of social beings which is "ME and YOU" of which, we all are obliged to have emotional intelligence in order to live and co-habit peacefully, happily and be fruitful.
In the organization where I work, we deal with customers on daily basis via Whatsapp platform, face to face or virtually. Through these mediums, being abused, wrongfully blamed for mistakes having to do with funds, goods, seen as incompetent is inevitable; especially with the so called fact "that the customer is always right" even they are totally wrong.
On a fateful day, the new boss of our organization began suspecting my friend of extorting money from the company due to the high rate of funds allocated for delivery of goods each time to our customers. With time, it led to misunderstanding, defamation of character, loss of fidelity that would likely result to sacking my friend which disrupts the resume of an individual. With such situation, I had to step in and view both parties perspectives, proofs and reasons . On the long run, none of the parties were wrong, they just had different ways to carrying out delivery process . I did my best to calm the situation with the methods I have already detailed in this book.
