Publisher's Synopsis
As organizations increasingly rely on computer based systems to undertake complex, repetitive work, there are many more demands for better accountability - systems managers must be able to ensure higher levels of service, determine cost-effectiveness through defined criteria, report how well systems are performing and prevent their misuse. The profile of systems management within the IT industry has been raised significantly in the last few years. This guide provides a practical introduction to open systems management by presenting fundamental concepts and definitions and raising key management issues. The effect of an open systems strategy is considered and systems management categories and functions are introduced. Relevant standards activity is also covered and the guide concludes with the important issues surrounding the implementation of open systems management.
