Publisher's Synopsis
Problems represent the difference between where we are now and where we want to be - obstacles in the journey to our goals. They erode our ability to compete, they prevent our success and they undermine our morale. Successful organizations, though, regard a problem as an opportunity for improvement - for learning a lesson that can be put to profitable use. In such organizations identifying and eliminating problems has become a way of life. - - This book provides a systematic approach to solving business problems, designed to maximize the likelihood of finding the optimum solution in each case. Part I outlines the process involved. Part II describes and illustrates no fewer than 33 problem-solving 'tools' and includes a grid that enables their respective uses and merits to be compared at a glance. Managers and other professionals will find this new PARSEC Guide a powerful aid to more effective performance.
