Publisher's Synopsis
Since the last edition of Noragh Jones' and Peter Jordan's book, there have been many changes in the environment surrounding libraries and information units. Technological, social, legal, economic, educational and political advances have affected the management of staff who have had to adapt to such developments as networking, the independence of educational institutions, income generation, compulsory competitive tendering, quality management and user consultation.;Recent research has been drawn upon to revise this volume, especially in the areas of staff motivation, job satisfaction and workforce planning. Of particular note are the many new examples of documentation now used in libraries. All topics highlighted by the changed Library Association requirements for achievement of its qualifications are covered. The section on staff supervision and interpersonal skills training has been reorganized and now encompasses time management, conflict management and the management of stress.
