Publisher's Synopsis
Bringing the power of TQM to bear on the realities of the corporate computing world, this book uncovers why the IT revolution has failed to bring about once-expected leaps in white-collar productivity and how TQM techniques can be used to avoid or resolve a diverse range of productivity pitfalls.;"Solving the Productivity Paradox" documents a series of case histories, interviews and anecdotes that illustrate where the so-called "information age" went wrong. Each chapter presents a parable based on interviews with well-known Fortune 100 firms that explains critical issues and offers practical solutions to a wide range of problems using proven TQM methods and techniques. Some of the issues covered include information illiteracy, spreadsheets, fringe consultants and misleading press reports.;IS managers, project leaders, project co-ordinators/delegators, programmers and developers investing in IS who want to avoid the pitfalls of high technology should find usable solutions to such problems as why current software has failed to offer real advances, and how rapid hardware innovations have often crippled productivity.
