Publisher's Synopsis
So, we all know the customer is king,that the customer is always right and all that stuff. But what do we actually have to do to achieve 100% customer satisfaction? What do smart people know about customer service that the rest of us dont? How can we learn from the best and apply the lessons for ourselves? Smart Things to Know About Customers is the answer. It will show you how to:
- Develop a customer service vision
- Get close to your customers
- Manage your customers
- Turn customer complaints into new business
- Create lasting customer loyalty
- Profit from relationship marketing
- Win new customers
- Use the internet to grow your customers
