Publisher's Synopsis
Examines the relationship between business process and business assets, which, if used correctly, can provide quantum competitive opportunity for organizations. This manager's guide lays out the benefits of using workflow as a competitive advantage by providing examples of effective workflow in service, manufacturing, and retail businesses. In the virtual workplace, workflow becomes the fundamental differentiator and competitive weapon. The guide shows how to implement new processes and strategically use workflow to provide faster delivery of products and services, while improving quality, minimizing errors and reducing costs.
