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Service Management

Service Management Operations, Strategy, Information Technology

3Revised Edition

Book (01 Aug 2000)

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Publisher's Synopsis

Thie text looks at service management, through services provided, the economy, concepts and strategies and the use of information technology.

Book information

ISBN: 9780072424195
Publisher: McGraw-Hill Education
Imprint: McGraw-Hill Education
Pub date:
Edition: 3Revised Edition
DEWEY: 338.4561068
Number of pages: 640
Weight: 1410g
Height: 260mm
Width: 210mm
Spine width: 30mm